SALON POLICIES

By creating an account, selecting the all-inclusive VIP sign-up, enrolling in the VIP Loyalty Programme, or claiming loyalty rewards, you agree to the following legally binding terms:

• 1. Eligibility, VIP Membership & Marketing: Participation in the VIP Loyalty & Membership Programme is open to registered salon clients aged 16 or over. By completing registration with the all-inclusive VIP sign-up consent, members enrol in the VIP Programme, accept all salon and voucher terms, and agree to receive personalized VIP perks, balance notifications, reminder updates, and occasional marketing treats (which can be customized or updated anytime in account preferences). Membership is strictly personal, non-transferable, and cannot be shared across multiple clients or merged. Only one loyalty profile is permitted per individual.
• 2. Accrual of Stamps & Points:
  • Stamp Cards: Where stamp-card mode is enabled, one (1) stamp is awarded per qualifying completed appointment where the net spend on services and retail reaches or exceeds the published qualifying spend threshold. Qualifying spend is calculated net of any applied discounts, credits, vouchers, or refunds. Maximum one (1) stamp per client per calendar day.
  • Points Bank: Where points mode is enabled, points accrue based on the net amount paid for eligible services and retail at the salon's published earn rate. Points have no monetary or cash value, do not constitute personal property, and cannot be exchanged, sold, or transferred.
  • Exclusions: Cancelled, missed (no-show), or refunded appointments do not earn stamps or points. Complimentary appointments, model services, or services settled wholly via reward vouchers do not accrue loyalty credits.
• 3. Reward Redemption & Milestone Treats: Unlocked milestone treats and catalogue rewards must be selected and redeemed prior to or at point-of-sale checkout. Rewards are non-refundable, cannot be exchanged for cash, and carry no cash surrender value. Where a reward grants a fixed monetary discount (e.g. £10 off), any remaining service balance must be settled via standard payment methods; if the bill is less than the reward value, no change or credit will be issued. Rewards cannot be combined with seasonal promotions, discount codes, or concessions unless expressly authorized by salon management.
• 4. Salon vs. Stylist Programmes: Where a client books with a self-employed or freelance stylist operating an independent loyalty programme, stamps, points, and rewards earned under that stylist's programme are valid strictly and exclusively with that specific stylist and cannot be transferred to or redeemed against salon-wide services or other stylists.
• 5. Expiry Period & Validity Length: Completed stamp cards roll over automatically to a fresh card cycle. Unclaimed milestone treats and accrued loyalty points remain valid for twelve (12) months from the date of issue, or such alternative validity period as configured by the salon or issuing stylist in programme settings (e.g. 6, 12, 18, 24 months, custom promotional duration, or no expiry / lifetime validity). The applicable validity duration is displayed on the client's digital VIP account pass. Inactive accounts with no appointment or purchase activity for eighteen (18) consecutive months (or any alternative inactivity window established under programme settings) may have accrued points and unclaimed rewards forfeited.
• 6. Anti-Fraud & Programme Discretion: The salon reserves the right to audit accounts and forfeit loyalty credits obtained through booking manipulation, fraudulent chargebacks, or breach of salon policies. The salon reserves the right to amend, adjust thresholds, or discontinue the loyalty programme upon 30 days notice or immediately in cases of technical necessity.

By purchasing, redeeming, or holding a gift card or account credit balance, you agree to the following terms:

• 1. Redemption & Stored Value: Gift cards and digital vouchers contain a unique 16-character code. Vouchers may be redeemed online or in-salon against eligible hair services and retail products. Once applied to an account, the value is securely credited to Stored Account Credit.
• 2. Non-Refundable & No Cash Redemption: Gift vouchers and account credits are non-refundable, non-transferable, and cannot be redeemed or exchanged for cash or physical currency under any circumstances. Account credit cannot be transferred to third-party accounts.
• 3. Stylist-Specific vs. Salon Vouchers: Vouchers issued under an independent stylist's name or voucher prefix are redeemable solely against appointments and services performed by that specified stylist. General salon vouchers are redeemable across participating salon team members.
• 4. Appointments, Deposits & Cancellations: Appointments secured or paid with gift cards or account credit remain subject to the salon's standard 48-Hour Cancellation Policy. Cancellations made with 48+ hours notice will have applied credit or deposits returned to the client's stored account credit. Cancellations made with less than 48 hours notice or no-shows forfeit the deposit amount.
• 5. Expiry Period & Validity Length: Gift vouchers and stored account credits are valid for twelve (12) months from the date of issue, or such alternative validity period as configured by the salon or issuing stylist, designated during voucher creation (e.g. 6, 12, 18, 24 months, custom promotional duration, or no expiry), or mandated by applicable UK consumer legislation. The applicable expiration date is recorded on the issued voucher. Expired vouchers or promotional credits cannot be reactivated, extended, or refunded.
• 6. Lost, Stolen, or Compromised Codes: Please treat voucher codes like physical cash. The salon accepts no liability for stolen, shared, or unauthorized use of voucher codes. Re-issuance of unredeemed digital vouchers to the verified original purchaser is at the sole discretion of salon management upon presentation of valid proof of purchase.
• 7. Fraud Prevention: The salon reserves the right to void any voucher code or freeze account credits suspected of having been obtained fraudulently, illicitly, or in violation of applicable laws.